Is Therapy Covered By Insurance? (Mental Health Therapy Costs Explained)

Updated August 06, 2021

Does Insurance Cover Therapy?

Have you been putting off getting (much needed) therapy because you can’t figure out how to pay for it, or are not sure what your insurance will cover? You’re not alone. Many people have been avoiding getting therapy because they (think) they can’t afford coverage or aren’t too familiar with what their insurance will cover. While this may have been true in the distant past – the good news is that this is no longer the case. There are a variety of options for paying for therapy, including using mental health insurance, which can cover this as a benefit.

If you’re ready to start attending therapy, some of the most common questions people want the answer to are – “Is therapy covered by insurance?” and “What does my insurance cover?” In some instances, there are health insurance coverage options available for therapy. Major health insurance coverage providers like Blue Cross Blue Shield even cover online therapy as a part of their behavioral health services. In cases where therapy isn’t covered by insurance, there are other affordable options available.

In this article, we’ll discuss the ins and outs of online therapy insurance, what’s included in online therapy insurance coverage, learn how insurance works and what it covers, and highlight options that cover therapy for no insurance.

Understanding The Law Behind Health Insurance Coverage: The Mental Health Parity Act Of 2008

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According to this mental health care-related act and the American Psychological Association (APA), health insurance coverage providers are required to provide mental health insurance benefits that are “equal to or better than medical coverage.” While some major health insurance providers like Blue Cross Blue Shield have implemented the changes – other health insurance companies seem to be dragging their feet when it comes to providing realistic mental health care coverage.

According to this federal law known as the Mental Health Parity Act, insurance companies are required to charge comparable copays for insured people who visit both medical care providers and mental health providers. Copays are to be equal to their standard copay and not more or less than the comparable medical standard that they normally cover.

Is There Health Insurance For Online Therapy Specifically?

Online therapy insurance coverage is a mental health benefit that operates similarly to medical health care insurance coverage. While not all plan providers have insurance cover mental health care and behavioral health services online, Blue Cross Blue Shield is a provider that does. We’ll use their health plan coverages as an example. When it comes to online therapy insurance coverage, the best way to be 100% sure about what is covered is to visit your health insurance provider’s website or to speak with an insurance representative by phone regarding your concerns about what insurance covers.

Your health insurance provider can help you discover what online therapy services your insurance plan covers, what your out-of-pocket expenses are, and your copay per therapy visit.

Online Therapy Health Insurance Coverage

The services covered by online therapy insurance coverage are explained in the benefits section of your health insurance policy. You should be able to access the details of your health insurance coverage online through your provider website, or you can review a paper copy of your benefits statement to determine what online therapy insurance coverage you’re eligible for and what will insurance cover.

There are certain special rules and restrictions in the Federal Parity Act that require employers with more than 50 employees to provide health insurance coverage including mental health coverage under the Federal Parity Act. Your online therapy benefits may be limited or not something that your insurance will cover in some cases, as online therapy may be classified differently on insurance billing forms than traditional in-office therapy.

Online therapy insurance typically covers the same options as offline insurance for therapy sessions. Online therapy sessions may last for a different duration than in-office therapy sessions. In this case, services that insurance cover may be re-evaluated to deem that they’re medically necessary if your insurance notices excessive online sessions with your therapist. Remember — it is up to the discretion of the therapy provider and not the insurance company to decide whether or not they will accept insurance, no matter what services it does cover.

Many therapists don’t accept insurance as a form of payment due to complicated reimbursement issues and extended wait-times for receiving therapy insurance payments.

How Does Insurance Cover Therapy?

When therapy is something that insurance covers, the mental health portion of your coverage operates similarly to a medical insurance policy. Policyholders have access to in-network and out-of-network providers that accept their insurance plan, and have mental health services as something that it covers. If you choose an out-of-network therapy provider, expect to pay more for the service since this is not something that your insurance does cover — the same as you would if you chose an out-of-network provider for your health insurance plan.

Once you’ve selected your provider, contacted their office, and requested an appointment – the therapist may have you send in your insurance policy information to pre-authorize payment for services and to determine if your policy covers the services they offer. In most cases, this is taken care of in advance of your first appointment, due to the provider’s policies. If the office doesn’t request pre-authorization of insurance benefits to confirm what services your plan will cover, you can ask for it or contact your mental health insurance provider before your appointment to avoid a potentially long commute or embarrassment in the case of non-covered services.

Some health insurance providers indirectly have online therapy as something it covers. This means that while they don’t cover therapy services and allow you to make a copayment, they will allow for full or partial reimbursement of your online therapy sessions. The amount of reimbursement provided for online therapy services is determined by the mental health insurance provider policies and can normally be found within your health insurance explanation of benefits section or listed as something it covers in the benefits description on your insurance providers portal or online website.

What Are My Options If I Have No Health Insurance Coverage For Mental Health Services?

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Cost, not knowing what insurance will cover, and lack of insurance are among the most common reasons that people who need help aren’t getting the mental health services they need. People who struggle with mental health issues and have low income may erroneously believe that there are no affordable therapy options available for them. In truth, there are affordable, low-cost, and even free therapy options available in some cases.

Clients who are seeking no insurance therapy options can find free therapy services at local public health clinics and facilities. There may also be available options for getting free therapy at local community organizations like churches, case management agencies like the Salvation Army, and local schools. If you’re looking for free therapy options online, a quick Google search will yield many viable options to choose from, including recommendations for online counseling sites like 7 Cups of Tea, who offer free counseling services with trained listeners 24-hours a day.

Platforms like 7 Cups of Tea provide mental health seekers with non-emergency counseling services, referral, and support for finding affordable long-term resources to help them delve deeper into the world of online therapy.

BetterHelp.com is one of the United States’ leading online therapy providers that offer affordable options for getting access to therapy services online with licensed and board-certified professionals. While the national average for attending traditional in-office therapy can range from $65.00 – $200.00 per hour, BetterHelp offers sessions with psychologists, licensed clinical social workers, and professional counselors that start at just $40.00 a week.

Regardless of your financial circumstances or whether or not you have mental health insurance, there are affordable therapy options available online to meet every budget. Don’t go without much needed mental health care services because you’re afraid of the cost or aren’t sure of what your insurance covers. Reaching out for help is the first step to an improved quality of life. Now that you’ve learned the answer to the question of “Is therapy covered by insurance?” let’s talk about how to get therapy online.

Insurance Issues: Understanding And Protecting Yourself From Health Insurance Coverage Issues

Before you choose a plan, consulting your insurer and knowing what they do and don’t cover is vital. It’s advisable to consult your insurer’s website to know what it covers before taking any step. On the site, you should get to see all the crucial information you need — for instance, essential details like what therapies they cover, copay cost, other policies, and which therapists accept insurance will be present on the site. Without these details, there may be insurance issues.

There’s a probability that you feel a lack of confidentiality. Typically, many therapists are always hesitant to accept insurance due to that reason. When dealing with an insurance company, any health treatment filed is recorded in your permanent medical record. Hence, health insurance companies may have access to the progress of the therapy sessions. In most cases, companies that undergo audits to prevent fraud go through specific personal details. Fortunately, there’s no cause for alarm. With BetterHelp, you will get all the support you need to overcome challenges.

Therapists usually decline insurance sometimes because of the system. More likely than not, your insurance company only covers certain things that they regard as medical necessities. In other words, an expert needs to perform a full diagnostic check on the patient. After the assessment and a series of tests, the professional should develop a mental illness report.

When the clinician passes through these processes, then the insurance company covers the expenses. Unfortunately, that system may be too rigid to follow. A good number of people go through various life challenges every day. So, it can be challenging to define a specific medical condition for a patient. Some non-diagnosable disorders like OCD can make it difficult to get insurance coverage.

Therapy is highly beneficial and broad. So, most times, it isn’t easy to diagnose conditions from the start. For instance, people go through therapy to help build a marriage or relationship. Sometimes, therapy also helps patients in recovering from traumatic events or experiences. Hence, it’s difficult or impossible to diagnose a specific mental illness early most times. Besides, it’s improper for a therapist to diagnose an individual with a mental condition that doesn’t exist. Due to these reasons, finding an appropriate insurance company that covers therapy may be difficult. Impressively, there are some reputable insurance companies that you can trust to cover online therapy.

Other General Benefits Of Health Insurance In Primary Care And Mental Health Care

Traditionally, health insurance and what it covers is crucial for protection from unexpected and high medical costs. Hence, you can get the best care without straining your finances in any way. General medical insurances cover daily treatment expenses, cover ambulance charges, and many other crucial things. Due to this, a patient can worry less about finances and what their insurance will cover and aim toward full recovery. For instance, someone looking to help with marriage counseling doesn’t need to make worrisome calculations. Overall, health insurance and the benefits that it will cover can be beneficial in helping reduce medical costs.

How To Get Therapy For Mental Health Services Online

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When you take part in therapy online for the first time, you may be a bit nervous if you’re not sure what to expect. Typical online therapy sessions feel like having a video chat, phone chat, or text messaging with friends or family. In this case, the person on the other end happens to be your therapist!

Many clients are taking advantage of the opportunity to get therapy online via a secure platform for a few reasons. One of the main reasons that today’s mental health clients are opting to get therapy online is privacy. Online therapy sessions can be conducted from anywhere you have a solid internet connection and a compatible device like a desktop, laptop, tablet, or smartphone.

Therapy sessions begin with both you and your therapist are connected via the therapy platform or app and chosen contact method. For example, if you’ve scheduled a video therapy session with your counselor, your session will begin when you are both logged in to the therapy platform and able to see and hear each other on video.

Health Insurance Coverage For Mental Health: Conclusion

Now that you understand how online therapy is covered by insurance, feel more confident when scheduling your mental health therapy sessions online. If you have mental health insurance, be sure to reach out to your health insurance provider to verify what services are part of what they cover before going into the office for an appointment.

If you’re seeking free options for therapy, start local at places like your local department of public health and community action agencies. If you’re interested in getting started with a more affordable subscription-based therapy service like BetterHelp.com, contact one of our therapy professionals online today.


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