How Much Does BetterHelp Pay Counselors? All About BetterHelp Pay

Updated August 22, 2023by MyTherapist Editorial Team

Online counseling is remarkable mental healthcare development born of the technology that developed over the last few years. While online platforms have not always been the optimal solutions in other service areas, the counseling community has found it a welcome means to reach more clients in need of services but otherwise unable or unwilling to receive services via traditional means. One  popular online therapy platform is BetterHelp.

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We know that platforms like BetterHelp have significantly and positively impacted clients, but what about the benefits for mental health professionals? Counselors have as much flexibility and convenience as clients do with online counseling, but what about pay? This article will take a closer look at the BetterHelp counseling payment structure and how it works.

How Much Pay Can BetterHelp Counselors Expect? 

BetterHelp does not provide  payment details to any counselors considering joining their team until initiating the onboarding process. But we can talk about the pay structure. Unlike other platforms that pay their counselors hourly, BetterHelp uses an engagement-based model. Engagement-based compensation models distribute pay based on the time counselors participate in meaningful interactions with their clients.

Engagement through the BetterHelp platform between counselor and client can take on several forms. Interactions such as direct chats, asynchronous chats, live video sessions, journaling, live phone sessions, worksheet assignments, and more qualify as engagements. 

The Engagement-Based Model And Counselor Success

Once they sign up for BetterHelp and have been onboarded, the counselor’s role in the engagement-based model payment process is pretty straightforward. Since they receive payment for every client engagement, the more consistent they check in with their clients and schedule sessions, the more they will receive in compensation. The BetterHelp counselors who are more forward-leaning in their clients’ care are typically more successful on the platform than other counselors. 

With the engagement-based pay model, BetterHelp's counselors dictate the depth of their pay based on the quality and quantity of meaningful engagements with new and existing clients. Counselors who are proactive about connecting with and consistently communicating with clients are highly successful.


BetterHelp Review and Payment Process

While they do not publish exact compensation amounts, BetterHelp offers information to potential counselors about the exact pay shortly into the onboarding process, just after the clinical study assignment phase. Doing this early gives potential counselors sufficient time to determine whether they’d like to move forward with the onboarding process. Most counselors find the Betterhelp pricing structure beneficial and continue with onboarding, moving through the video interview, credentialing process, and final interview. 

They can use their counselor dashboard to track incoming payments based on the engagement-based pay model. 

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How Much Do Counselors Work on BetterHelp?

How much counselors work on BetterHelp is entirely up to them. BetterHelp may have a recommended minimum amount of engagement with clients, but there is no enforced lower or upper limit to their engagements. Counselors are empowered to set their schedules based on their needs and availability. 

Online platforms like BetterHelp give counselors the ability to provide counseling online to supplement their in-person practice or use it for 100% of their workload. Counselors can use the platform to custom-tailor their approach to their specific needs and availability. They can begin with a small workload, working slowly to build a client base. Or they can dive in and robustly interact with the platform immediately. 

Counseling is a personal experience, as is the platform you choose to work with. Not everyone will look for the same thing in a counseling career. But, BetterHelp is a great option for counselors who want to do something a little different. 

When you work with clients on BetterHelp, you don’t have to worry about renting an office or spending hours commuting to and from work every day. You can work from wherever you have an internet connection, and you have plenty of ways to interact and engage with your clients. If you’re worried about how much of a difference you can make being an online counselor, research shows that online treatment is effective. One review of 14 studies even found that online therapy is as effective as in-person treatment. If you want to join the more than 32,000 counselors and therapists who work for BetterHelp, sign up to learn more.


BetterHelp is an online therapy platform that has many benefits for people seeking therapy, but there are a lot of benefits for therapists, too. If you’re a counselor or therapist and looking for a new way to help people, online therapy is an exciting field to get into. 

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