Understanding BetterHelp Pricing and How BetterHelp Is Improving Online Therapy

By BetterHelp Editorial Team|Updated July 29, 2022

BetterHelp is one of the leading online platforms and allows users to tailor their therapeutic experience to their needs. With live video sessions, phone calls, live text chats, and asynchronous messaging, you are able to communicate with your counselor in the way that works best for you.

There are many ways in which online therapy and counseling have increased accessibility and convenience for users around the globe, including lower cost, no transportation concerns, flexible hours, and flexible locations. Users also have access to a broader range of counselors than in the past, including ones that may be out of their original geographic range.

How much is BetterHelp a month?

The average cost of BetterHelp is between $60-$90 per week and is billed monthly. This amount is dependent upon your location, preferences, and therapist availability, and may be reduced if you are a student or have other qualified financial needs.

While we understand the cost of therapy can be a concern, BetterHelp aims to be significantly more affordable than in-person traditional therapy, which often has a co-pay even with insurance of around $75-$150 per session.

Is there a cheaper alternative to BetterHelp?

There is no cheaper alternative to BetterHelp with the same access to high-quality care. 7 Cups is a therapy site in which users can access basic services for free. However, free subscriptions do not provide access to licensed mental health help, instead, they provide access to a judgment-free zone to discuss concerns and problems with a trained “listener.”

For those who are seeking long-term solutions and mental health care but are concerned about the weekly price of BetterHelp, we recommend reaching out to discuss potential price discount options.

Does BetterHelp sell your info?

BetterHelp does not sell your info. However, we understand it can be difficult to understand why user information is collected and what it is used for. At BetterHelp, information from patients is collected, used, and stored for the purposes described below. The data is never used for marketing outside of what is described in the privacy policy. So, what is in this privacy policy? Let’s get into it.

Visitor Data

BetterHelp uses and stores user visit data, which includes pages visited and viewed by the user, in addition to how much time is spent on the page. BetterHelp also records any website errors, user mobile device ID, and IP address. This is for prospective users as well as active members. Visits to FAQ pages are also monitored to help with website usability and improvement.

Onboarding Data

Onboarding data includes the questionnaire responses during registration. This data, in addition to certain additional data, is used in tandem with whether the user clicks the “Get started” link to begin the questionnaire and how many questions are completed.

Account Registration

Account registration includes information about the registration process, such as linked to Facebook or Google accounts, and whether the user used email or phone number for verifications. Each user who creates a BetterHelp account is given an anonymized client ID to which their data is attached.

Transaction Data

Transaction data is another type of data collected and stored by BetterHelp. This data includes payment information and website transactions, such as whether payments were completed. It also includes information about participation in trial periods, whether they canceled their trial, and whether they cancel their account.

Login Data

This data includes logins to BetterHelp by the user and activity conducted during the login. This includes the number of messages sent and received, whether the user has completed the counseling goal, as well as additional activity data.

Counseling Session Data

This data is related to counseling sessions, including whether a live session has been scheduled by the user and whether a user joins the scheduled session. It also records when the session began and ended and whether the session was rescheduled or canceled.

Customer Data

Data such as the user’s self-report name, nickname, age, email address, phone number, and emergency contact information is stored under customer data.

Counselor Data

Counselor data is used in order to identify, credentials, re-credential, pay, and run checks on counselors. BetterHelp uses, collects, and stores this data, in addition to data about the Counselor’s name, bank account, governmental identification, email address, phone number, address, NPI number if relevant, CAQH number if relevant, education, and job history.

Communications Data

Communications data is collected, used, and stored by BetterHelp to record the communications between counselors and users.

This data collected by BetterHelp is protected, and it will never be used or disclosed unless requested directly by the user. Privacy and security is a huge part of BetterHelp’s priorities, and user security and safety is always valued first.

How long are BetterHelp sessions?

With BetterHelp, you get more than traditional therapy for your payment each week. When it comes to meeting with your therapist directly, BetterHelp offers scheduling blocks of 30 minutes. However, clients are often able to schedule sessions with multiple blocks. When you are discussing your therapy preferences with your counselor, it is important to discuss how long you would like your sessions to be and how frequent. Live sessions can only be scheduled one at a time.

One thing to note is that BetterHelp is often more cost-efficient than traditional therapy, especially for the breadth of resources available. While sessions may only typically be for 30 minutes or 1 hour, you have access to a wealth of therapeutic tools in between these sessions. To ensure you are making use of all the resources available on BetterHelp, be sure to discuss with your therapist the tools available that may be a good match for you.

How many sessions do you get with BetterHelp?

Typically, clients will have 1 live session per week or 1 live session every other week. However, in between these sessions, you may have worksheets, journal entries, or other therapeutic activities assigned by your counselor. These can often be assigned and completed directly in the platform. In addition to your weekly sessions, you will be able to send messages to your counselor at any time. Different counselors may have different policies for how often they check and respond to chats and messages, so this is something to discuss to ensure you are on the same page and getting the most out of your counselor match.

Because you are not paying per session like traditional counseling services, the number of live sessions is less important than in traditional face-to-face therapy, where the live meeting is generally the sole source of therapy per week. With BetterHelp, you have access to a wealth of therapeutic resources. You can determine which tools are best for you. For example, if you are unable to meet with your counselor for one week, you can continue your therapy that week through goal setting, asynchronous messaging with your counselor, completing therapeutic activities, or watching online video resources. Many times, counselors with assign digital worksheets, journal activities, and educational tools they are able to access and discuss with you.

With BetterHelp, even if you opt to meet with your counselor 2x per month, you have access to your counselor 24/7 to message, check in with, and even attend groupinars. BetterHelp is highly personalized and allows you to have the therapeutic experience that works best for you.

Can I cancel BetterHelp?

To cancel your BetterHelp account, follow these steps:

  1. Log into your BetterHelp account
  2. If you are currently receiving therapy, go to Menu > My Account (or Account settings) > Payment settings > Quit Therapy
  3. Then go to Menu > My Account (or Account settings) > Personal Information and click on Request Erasure

A confirmation will be sent to the email address on your account once your request is processed.

Is BetterHelp a safe site?

User security and safety is a priority for the BetterHelp platform, and the following measures have been put in place to protect user identify and information:

  • User profiles are coded anonymously
  • State and federal guidelines for patient confidentiality are adhered to
  • Protection from third party data mining is given
  • Users are able to delete all chat room messages if desired
  • Data protection encryption is given on the website
  • Scrambled databased are used that cannot be used by third parties

Final Words

When looking for an online counseling service, BetterHelp goes above and beyond in patient safety, privacy, service affordability, and quality of counselors. Over one million users enjoy and benefit from the service of BetterHelp, and over eleven thousand counselors use the platform to access and offer care to users.

BetterHelp offers clear policies about how patient data and messages and encrypted and protected to help alleviate any concerns users may have about using an online service. Studies have shown online counseling can be just as effective as online counseling, and therapeutic experts at BetterHelp want to ensure users feel confident trusting the platform with their mental health needs.

If you are looking for a counselor and think BetterHelp may be right for you, waste no time in signing up today. We look forward to working with you!

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